Refund Policy
Refund Eligibility
All ticket purchases made for Spectra Museum experiences – including General, VIP, or Group tours – are non-refundable once confirmed.
Refunds are only applicable in the following situations:
- The museum is closed due to unforeseen circumstances (maintenance, safety issues, or government restrictions).
- The scheduled experience or event is cancelled by the Spectra management.
- A duplicate transaction was made accidentally through the same payment mode.
Refund Process
In eligible cases:
- Guests must email info@spectramuseum.com with their booking ID, transaction details, and reason for refund.
- The refund request will be verified and processed within 7–10 working days.
- The refunded amount will be credited back to the original payment source only.
Non-Refundable Conditions
Refunds will not be issued for:
- Personal schedule changes, no-shows, or late arrivals.
- Partial use of a package or ticket.
- Dissatisfaction based on personal expectations after the tour.
Special Cases
In case of medical emergencies or travel disruptions, management may, at its discretion, offer a rescheduling option instead of a refund.